Draft reference — content review pending
Translation On-Time Delivery Rate
The percentage of eligible completed translation projects or deliverables delivered by the agreed deadline.
Business question
What share of eligible completed translation work met its agreed deadline?
Formula
Translation on-time delivery rate = eligible projects or deliverables delivered by the agreed deadline ÷ eligible completed projects or deliverables × 100.
Calculation notes
Choose project or deliverable as the basis. Record the original agreed deadline, approved scope changes, client-caused delays, and accepted revised commitments separately.
Edge-case guidance
Do not silently replace the original deadline. Document partial delivery, changed source files, review holds, cancelled work, and work without a committed date.
Required data
| Input | Type | Status | Available source hints |
|---|---|---|---|
| On-time projects or deliverablesEligible completed projects or deliverables delivered by the agreed deadline. | Number | Required | Project management system · Excel · Google Sheets · Manual records |
| Eligible completed projects or deliverablesCompleted work included after applying project, deliverable, scope-change, and client-delay rules. | Number | Required | Project management system · Excel · Google Sheets · Manual records |
Interpretation
Use it to assess delivery reliability with scope changes, source-file timing, review stages, client dependencies, and quality evidence.
Caution
A higher rate can result from weak commitments, silent deadline changes, or reduced scope; it does not prove translation quality.
Implementation recommendation
Capture agreed deadlines and completion events at project or deliverable level, and annotate client-caused delays.
Target guidance
Set the first target from comparable historical performance for translation on-time delivery rate, then adjust it for the service mix, language pair, capacity, seasonality, data quality, and client commitments. Review the direction with the accountable owner; faster delivery must not come from skipping review or accepting unrealistic commitments.