Business KPI Library
Understand business metrics, how to calculate them, and when to use them.
Draft reference — content review pending
Text search checks names, search terms, definitions, and business questions in both languages.
Accounts Receivable Days
The estimated average number of days between credit sales and collection, using a defined receivables and credit-sales basis.
02 60Active Customers
The number of distinct customers who meet the agreed activity definition during a defined period.
03 60Appointment Cancellation Rate
The percentage of eligible scheduled appointments recorded as cancelled under the agreed cancellation classification.
04 60Appointment No-Show Rate
The percentage of eligible scheduled appointments where the scheduled attendee did not attend and did not cancel within the defined policy window.
05 60Appointment Slot Utilization Rate
The percentage of eligible appointment slots used from the eligible appointment slots made available during the selected period.
06 60Average Transaction Value
The average recognized value per included transaction during a defined reporting period.
07 60Billable Utilization Rate
The percentage of available working hours recorded as billable client work during the selected period.
08 60Campaign Gross Margin
The percentage of campaign revenue remaining after direct campaign costs.
09 60Campaign On-Time Delivery Rate
The percentage of eligible completed campaign deliverables delivered by the agreed deadline.
10 60Capacity Utilization Rate
The share of defined available capacity used by actual productive work during a stated period.
11 60Cart Abandonment Rate
The percentage of eligible initiated carts that do not result in a completed order within the selected reporting window.
12 60Claim Denial Rate
The percentage of eligible insurance claims adjudicated in the selected period that are recorded as denied under the agreed claim-status rules.
13 60Client Renewal Rate
The percentage of eligible client contracts reaching a renewal decision that are renewed.
14 60Customer Churn Rate
The percentage of an eligible starting customer base that no longer meets the agreed active, contract, or purchase definition during the period.
15 60Customer Retention Rate
The percentage of eligible customers present at the start of a period who remain under the agreed retention definition at the end.
16 60Customer Satisfaction Score
The average score customers give to a consistently worded satisfaction question on a defined survey scale.
17 60Ecommerce Purchase Conversion Rate
The percentage of eligible ecommerce sessions that result in a completed eligible purchase during the selected reporting period.
18 60Employee Absence Rate
The percentage of scheduled work time or scheduled workdays lost to absence under a defined attendance policy.
19 60Employee Turnover Rate
The percentage of the average employee population that left during a defined period under the selected departure scope.
20 60Error and Rework Rate
The percentage of completed work items affected by a defined error, correction, or rework event.
21 60Follow-Up Appointment Completion Rate
The percentage of eligible scheduled or documented follow-up appointments completed within the defined follow-up window.
22 60Gross Margin
The share of included revenue remaining after direct costs, expressed as a percentage.
23 60Gross Profit
Revenue remaining after subtracting the direct costs assigned to the included goods or services.
24 60Inventory Days on Hand
The number of days represented by average inventory value at the selected period cost of goods sold.
25 60Inventory Shrinkage Rate
The percentage of recorded inventory value or units lost without an identified explanation before the adjustment.
26 60Inventory Turnover Rate
The number of times the cost of goods sold is represented by the average inventory value during a defined reporting period.
27 60Largest Client Revenue Concentration
The percentage of eligible revenue generated by the largest client or client group during the selected reporting period.
28 60Lead-to-Customer Conversion Rate
The percentage of qualified or otherwise eligible leads that become customers under a defined conversion rule.
29 60Linguist Utilization Rate
The percentage of eligible available linguist hours recorded as productive or billable language work.
30 60Net Profit Margin
The percentage of revenue remaining after all included expenses and separately defined items for the selected reporting scope.
31 60New Customers
The number of distinct customers whose first qualifying relationship or transaction falls within the reporting period.
32 60On-Time Delivery Rate
The percentage of deliveries completed by the promised or agreed delivery time.
33 60Operating Cash Flow
Cash generated or consumed by the business’s ordinary operating activities during a defined period.
34 60Operating Expenses
The recurring costs of running the business that are not classified as direct delivery costs under the agreed policy.
35 60Operating Profit Margin
The percentage of revenue remaining after direct costs and operating expenses, before separately defined financing and tax items.
36 60Order Fill Rate
The percentage of eligible ordered units fulfilled from available inventory under the agreed order and availability rules.
37 60Order Fulfillment Cycle Time
The elapsed time between a consistently defined order-release or confirmation event and a consistently defined fulfillment endpoint.
38 60Patient Wait Time
The average or median elapsed time from the defined completed check-in event to the defined service-start event for eligible appointments.
39 60Perfect Order Rate
The percentage of eligible completed orders meeting every defined completeness, accuracy, damage, documentation, and timeliness condition.
40 60Process Cycle Time
The average elapsed time from a defined process start event to its defined completion event.
41 60Product Return Rate
The percentage of fulfilled eligible units that are returned within the defined return window and cohort rules.
42 60Project Gross Margin
The percentage of project revenue remaining after the direct costs assigned to the project.
43 60Project On-Time Completion Rate
The percentage of eligible completed projects finished on or before the committed completion date under the agreed cohort rules.
44 60Proposal Acceptance Rate
The percentage of proposals with a recorded client decision that are accepted during the selected decision period.
45 60Quote-to-Project Conversion Rate
The percentage of eligible decided quotes that become confirmed translation or language-services projects.
46 60Retainer Revenue Share
The percentage of eligible agency revenue generated by ongoing retainer contracts during the selected period.
47 60Revenue Growth Rate
The percentage change in revenue between the current period and a comparable previous period.
48 60Revenue per Billable Employee
Eligible service revenue divided by the average number of billable full-time-equivalent employees during the selected period.
49 60Revision Rounds per Deliverable
The average number of counted revision rounds recorded for eligible completed deliverables.
50 60Sales Cycle Length
The average elapsed time from the defined sales-start event to the defined completion event for completed opportunities.
51 60Sales Win Rate
The percentage of closed sales opportunities that are recorded as won under a defined opportunity rule.
52 60Scope Change Rate
The percentage of eligible active or completed projects with an approved scope change in the selected cohort.
53 60Stockout Rate
The percentage of eligible SKU-location observations in which the item was unavailable for sale during the observation.
54 60Supplier On-Time Delivery Rate
The percentage of eligible supplier deliveries received by the agreed date or approved delivery window.
55 60Total Revenue
The total value of revenue recognized from the included business activities during a defined reporting period.
56 60Translated Word Throughput
The count of eligible completed translated words during the selected reporting period.
57 60Translation On-Time Delivery Rate
The percentage of eligible completed translation projects or deliverables delivered by the agreed deadline.
58 60Translation Quality Issue Rate
The rate of validated translation quality issues against an explicitly defined reviewed unit.
59 60Translation Rework Rate
The percentage of completed eligible translation volume that requires rework under an agreed rework definition.
60 60Warehouse Picking Accuracy
The percentage of eligible order lines or units picked correctly against the recorded order.
No metrics match this view
Try a broader search, or use the "Clear filters" control above.